Questions? Start here.

PickleMap helps you find pickleball clubs and venues across the UK, view club information and sessions, and—where a club has enabled it—join, book and pay online.

No. You can browse the directory and club pages without an account. You will be asked to sign in when an account is needed for an action such as joining or booking.

Open the club page and follow its membership or joining option. Some clubs approve membership requests before member-only sessions become available.

For clubs using PickleMap bookings, choose an available session and reserve your place. Paid sessions take you through secure online checkout before the booking is confirmed.

If the club has enabled a waitlist, you can join it without paying. When a place becomes available, you may be given a limited opportunity to claim the place and pay if payment is required.

Some clubs allow +1 guest requests. The club controls whether guests are permitted and whether organiser approval or payment is required.

Yes. Your PickleMap account can be a player, a member of clubs and an organiser or owner of other clubs at the same time. You do not need a separate organiser account.

Online session payments are processed securely through Stripe. PickleMap does not store your card details. Refund availability depends on the club session and cancellation rules shown during booking.

Yes. It is free for clubs to claim or create a listing and use the core club-management tools. If a club chooses to take online payments, payment-processing and any clearly disclosed transaction charges can still apply.

Find your club in the directory and choose the claim option. PickleMap asks you to verify that you represent the club before organiser control is granted.

Create a PickleMap account and use the option to start a club. Your player account remains the same; club ownership is added to it.

Depending on your club permissions, PickleMap can manage the public club profile, members, sessions, capacity, bookings, guests, attendance, payments and events from the club dashboard.

Payout management is restricted to the club owner. Two-factor authentication is optional for club owners; when enabled, PickleMap uses it to protect payout management. Bank details remain within Stripe rather than being stored by PickleMap.

Yes. Club owners can add organisers with appropriate permissions without giving every organiser access to sensitive financial settings.

Yes. Organiser access does not replace your player account. You can manage your club and still join or book sessions as a player.

Email support@picklemap.co.uk and include the club name and a short description of what you need help with.